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Evening Instagram inquiries, booked for a consultation by morning
A CRM for aesthetic clinics is where inquiries from Instagram and Facebook ads and from your clinic website come together, and where reception sees who is booked and who still needs a call. LeedFox answers every new inquiry right away with an SMS and an e-mail that link to open consultation times, so a client can book even on a Sunday evening when nobody is at the front desk.
The client writes at night, reception calls in the morning. By then she has booked elsewhere.
Inquiries come in when reception is closed
People fill in the form about wrinkle treatment or a skin care course in the evening on the couch. In the morning the receptionist has a long list of names and gets to the first ones between two patients.
Reception calls back and nobody picks up
At work, the client does not answer an unknown clinic number. After the second try she gets forgotten, and the contact stays in a spreadsheet with no notes.
Consultation booked, chair empty
An appointment made over the phone weeks ago slips her mind. You find out she is not coming when the doctor is already waiting in the treatment room.
From inquiry to first consultation
An inquiry from ads or your website
A form from Instagram, Facebook or your clinic website goes straight into LeedFox, together with the client's answers. Nobody copies anything from e-mail.
An SMS and an e-mail go out right away
The client gets a thank you and a link to open consultation times, from the clinic's number and mailbox. It does not matter whether she writes on a Tuesday morning or late on a weekend night.
Consultation in the calendar, reminder before the visit
The chosen time is added to the clinic's Google Calendar. Before the consultation the client gets a reminder so she does not forget.
Reception calls only where it is needed
Anyone who has not picked a time shows up as new in the pipeline. When the client replies to the SMS, the automatic reminders stop and the receptionist takes over in person.
The client journey from first message to treatment
- 1New inquiry
- 2Waiting for a call
- 3Consultation booked
- 4After consultation
- 5Treatment booked
You name the stages your way. This is how businesses in this field set them up most often.
All your leads in one place
From the form on your website, from Facebook and Instagram ads, or from another system through a webhook. Older contacts you import from a CSV file.
SMS and e-mail go out on their own
A new lead gets an SMS and an e-mail right away, from your template. Nothing to keep an eye on.
Your own booking page
Customers pick a time themselves. The meeting goes into Google Calendar, an online call into Google Meet.
Reminders stop on their own
As soon as the customer replies, the automatic reminders stop.
Tasks for your team
Assign a task to a teammate, and everyone sees their own leads. Nothing falls between people.
Data in the EU
The database runs in Frankfurt, and the data of each company is kept separate.
What people ask
What is a CRM for aesthetic clinics?
Software where reception sees every inquiry from ads and your website, with its history and status: who is waiting for a call, who has a consultation and who booked after it. LeedFox also answers every new inquiry on its own and offers a consultation time.
Will LeedFox replace our booking system or patient records?
No. LeedFox sits next to the system where you keep patients and records, and covers the path from inquiry to first consultation. It does not connect to other booking tools. Its own booking page is for consultation appointments.
Does LeedFox answer Instagram messages and comments too?
Not yet. LeedFox receives Instagram and Facebook ad forms, website forms and inquiries from other systems through a webhook. You keep answering direct messages in Instagram itself.
Where is client data stored?
Contacts, form answers and message history are stored in a database in Frankfurt, in the EU, and your clinic's data is kept separate from other companies. Photos and medical records do not belong in LeedFox, they stay in your own system.
Can several receptionists work in LeedFox?
Yes. You assign an inquiry or task to a specific receptionist or coordinator, and each sees their own. Message history stays on the client's card, so a colleague on the afternoon shift knows where things were left.
Other industries
We will show you on your own leads
On the demo we look at where your leads come from and how LeedFox would handle them. We talk about the price there, based on what you will use.