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Service bookings that do not pull you out from under a car
A CRM for an auto repair shop is one place for every inquiry about repairs, scheduled services and tire changes, whether it comes from your website or from ads. LeedFox replies to the customer with an SMS and an e-mail right away, sends a link to pick a time, and works next to your shop management software like a front desk that never forgets.
The phone rings when the car is up on the lift
Inquiries arrive when nobody is at the phone
A warning light is on, the AC is not cooling, the brakes squeal. The driver writes on your website or ad in the evening and in the morning calls the shop that answered first.
Tire season is impossible to keep up with
In spring and fall everybody wants their tires changed in the same week. Booking times over the phone eats time you need in the shop.
The repair estimate gets no answer
You send a price for a timing belt or a clutch and the customer goes quiet. You do not know if they are waiting for payday or went elsewhere, and nobody follows up.
From inquiry to car in the shop
The inquiry lands in LeedFox
From the booking form on your shop's website or from a tire change ad on Facebook or Instagram. Another system can send it through a webhook, and regular customers can be imported from a CSV file.
The customer hears back right away
An SMS from your own number (Czech and Slovak numbers today) and an e-mail say thanks and ask for the make, model and what the car is doing. When the driver replies, the reply is saved with the inquiry.
They pick a time on their own
For a tire change or a scheduled service, the customer picks a free slot on your booking page. It goes into Google Calendar and they get a reminder beforehand.
Estimate follow-up and reviews
After you send a repair price, automatic reminders go out until the customer replies. When they pick up the car, you send them a link to leave a review on Google.
An inquiry pipeline in the order things happen at a repair shop
- 1New inquiry
- 2Appointment booked
- 3Estimate sent
- 4Car in the shop
- 5Picked up
You name the stages your way. This is how businesses in this field set them up most often.
All your leads in one place
From the form on your website, from Facebook and Instagram ads, or from another system through a webhook. Older contacts you import from a CSV file.
SMS and e-mail go out on their own
A new lead gets an SMS and an e-mail right away, from your template. Nothing to keep an eye on.
SMS from your own number
Messages come from your own number, Czech and Slovak numbers today, and replies come back to the lead.
Your own booking page
Customers pick a time themselves. The meeting goes into Google Calendar, an online call into Google Meet.
Reminders stop on their own
As soon as the customer replies, the automatic reminders stop.
Review requests
After a won job, send a link to leave a review on Google or Facebook.
What people ask
What is a CRM for an auto repair shop?
Software for inquiries and customers: who wrote in, what their car needs, when they are coming and whether they replied to the estimate. LeedFox answers every new inquiry on its own with an SMS and an e-mail and sends a link to pick a time.
Will LeedFox replace my shop management software?
No. LeedFox is not a shop management system: it does not handle work orders, parts, stock, inspection records or vehicle history. You use it next to your shop software as a front desk for inquiries, appointments and reminders.
Can the booking page handle tire season?
Customers pick from the free slots you set, and each appointment goes into Google Calendar. That way you spend phone time mostly on customers who really need advice.
What if the customer does not answer the estimate?
They get automatic reminders by SMS and e-mail. As soon as they reply, the reminders stop and you take it from there yourself.
Can I ask for a review after a repair?
Yes. When the car is picked up, you send the customer a link to leave a review on Google or Facebook. People looking for a shop nearby read reviews.
Other industries
We will show you on your own leads
On the demo we look at where your leads come from and how LeedFox would handle them. We talk about the price there, based on what you will use.